Job Title: Customer Service / Call Center Representative II (Bilingual – Spanish-English)
Location: San Antonio, TX 78249
Job Duration: 11+ months (Extension Possible)
Work Type: Hybrid (3 days onsite per week; subject to change based on business needs)
Shift: Monday to Friday | 08:00 AM – 05:00 PM
Pay Rate: $15/hour (W2)
We are seeking a Bilingual Payroll & Customer Interaction Specialist to join a dynamic and collaborative Payroll and HR Shared Services (HRSS) team for one of our clients in the San Antonio area. This position focuses on providing Tier 2 support for payroll and timekeeping inquiries, particularly for Spanish-speaking employees and Time Administrators. The ideal candidate will have strong customer service skills, foundational payroll knowledge, and fluency in both English and Spanish.
Responsibilities:
Respond to Tier 2 inquiries from Time Administrators and employees, primarily in Spanish.
Research and resolve timekeeping and payroll-related issues, especially within the eTime system.
Track and manage open Tier 2 cases using case management tools, ensuring proper follow-ups and escalations.
Translate and communicate clearly in both Spanish and English to support a bilingual workforce.
Assist in running payroll reports and post-payroll documentation (in English).
Support payroll audits, maintain compliance, and help improve internal documentation and processes.
Contribute to process enhancements and training initiatives within the team.
Minimum Requirements:
Bachelor’s degree or equivalent combination of education and experience.
Minimum of 1 year of experience in payroll processing or HR shared services.
Bilingual proficiency in Spanish and English (verbal and written).
Previous experience in a customer-facing or support role.
Preferred Skills:
Experience with payroll/HR systems such as Workday, SAP, or ADP .
Familiarity with ServiceNow and eTime tools.
Strong attention to detail and excellent organizational skills.
Comfortable working in both independent and team-based environments.
Hybrid schedule: 3 days onsite per week (subject to increase depending on business needs).
Supportive and collaborative team environment.
Opportunities for process improvement and cross-functional collaboration.
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